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FAQ Index
  • AOL, Internet Explorer and Netscape Problems
  • Where can I get technical help?
  • Is all my information secure?
  • Who do I contact about my concerns?
  • Is gambling on the Internet legal?
  • What do I do if I get disconnected?
  • How are the odds created for the casino games?
  • What is EFS Caribbean?
  • What is my PIN number and how do I get it?
  • What license is required for NYC Sportsbook/Casino New York to operate?
  • Do I have to pay taxes on my winnings?
  • What age do I have to be to play?
  • How do I play for fun?
  • I can't get past the firewall!



    Where can I get technical help?

    One of NYC Sportsbook's top priorities is to make sure that our members are well looked after. We offer 24 hour technical support, 7 days a week. If you are having any technical problems please contact us toll-free via the following ways:

    Phone: 1-800-678-1830
    Fax: 1-888-684-0391
    E-mail:


    For any further assistance, including marketing issues, please email our casino manager at

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    Is All My Information Secure?

    Security for NYC Sportsbook's customers has always been one of our top priorities. NYC Sportsbook and EFS Caribbean both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.

    What all this means is that before any data is sent from the client to the server, or vice versa, the data is encrypted and then sent. This will make it impossible for anyone to break this code and gain any confidential information.

    Also be careful when you choose your login and password. We recommend you choose a login and password that cannot easily be connected to you, your family, or gaming. We strongly advise against code words like casino, cash, password, or money. Never forget your login, password and PIN number.

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    Who Do I Contact About My Concerns?

    If you have any questions or concerns about how the sportsbook or casino is run, please feel free to send you inquiries to our casino manager at
    . He will gladly help you out with any issues you may have. Our betting limits may not stay the same forever. If you would like any further information on this, please email our casino manager as well.

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    Is Gambling on the Internet Legal?

    Every region throughout the world has different laws, and they change from time to time, so we can't really answer that question. To be sure, you should contact your local legal representative to answer any of your questions.

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    What Do I do If I Get Disconnected?

    If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved when you return to NYC Sportsbook. So you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.

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    How Are the Odds Created for the Casino Games?

    The odds for both real money and playing for fun modes are created by a random number generator which comes that resides on our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.

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    What Is EFS Caribbean?

    All transactions for NYC Sportsbook are supplied by
    Electronic Financial Services Inc., ensuring secure, fast and easy on-line transaction processing. It ensures a secure gateway when setting up a NYC Sportsbook account and provides all foreign currency changes.

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    What Is My Pin Number and How Do I Get it?

    Your Personal Identification Number (PIN) is required before you can withdraw funds from NYC Sportsbook. It is an additional security step to ensure that only you can access money in your account. This number will be sent to you via email right after you sign up for a wagering account.

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    What License is Required For NYC Sportsbook/Casino New York to Function?

    NYC Sportsbook/Casino New York is licensed thru Jazette Ltd. in Curacao(Netherland Antilles). The Internet services are based in the Caribbean where NYC Sportsbook/Casino New York is licensed to operate Internet and phone based casino and sportsbook wagering.

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    Do I have to Pay Taxes on My Winnings?

    Paying taxes on your winnings depends upon the jurisdiction in which you reside. NYC Sportsbook will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities. All customer information is highly confidential. Please not that there is a maximum of monies that can be won. Every "brick and mortar" sports book in Las Vegas has a maximum and so do we. Please check our Terms and Conditions for more information.

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    How Old do I have to be to Play for Real Money?

    No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of NYC Sportsbook for those who are under the age of 18 or reside in a jurisdiction which prohibits Internet gaming.

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    How do I Play for "Fun"?

    A "Play for Fun" option has been provided for those who wish to practice their gambling skill without risking money. Also, if you are under the age of 18 (as determined by your registration information), you will not be allowed to play NYC Sportsbook for real money. However, you may still Play for Fun. In this mode you must deposit virtual money into your Play for Fun account and buy V-Chips but no real money exchanges hands.

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    AOL, Internet Explorer and Netscape Problems

    AOL users may sometimes have problems logging in. This can partly be explained by the fact that the AOL browser remembers old pages you have viewed (via caching). Remembering old pages is meant to add speed to your browsing experience, however, it backfires when you try to view a web page that does not load correctly. When this happens in most browsers, you can usually get it to display properly by refreshing your page (a button on your web browser). However, with AOL, when there is an error on a web page you have just loaded, AOL remembers this, and will simply reload the error page when you try to refresh. There are a few solutions you can try to get around this.

    Solution #1 For Internet Explorer and AOL Users

    • Make sure your web browser or AOL is closed.
    • Go to your Start Menu (bottom left hand side), up to "Settings", then to "Control Panel".
    • When "Control Panel" opens, double click on "Internet Options"
    • On the first screen you see there, there are two buttons you have to click:

      1. Under the category, "Temporary Internet Files", Hit the "Delete Files Button". If it asks you to delete all off-line content too, indicate "Yes".
      2. Immediately below the "Temporary Internet Files" section, is a menu item called "History", click on the button that says "Clear History".  Click "Yes" when asked to delete all files in your history.

    • Now click "OK" to exit out of the Internet options for the control panel.
    • Restart your computer, and when you reload your web browser, you should be able to login without a problem

    Solution #2 for Netscape, Internet Explorer, and AOL Users

    • Login as usual. You will see the URL in the address box (i.e http://www.nycsportsbook.com/whatever)
    • From that address box, remove the "http://www" (without quotes)
    • After removing "http://www", you should then have: nycsportsbook.com/whatever
    • Click the enter/return key on your keyboard. This will reload the page (you will remained logged in).

    Solution #3 The Last Resort

    Download the latest version of Netscape or Internet Explorer. Install, and then restart.

    I can't get past the firewall!

    A "Play for Fun" option has been provided for those who wish to practice their gambling skill without risking money. Also, if you are under the age of 18 (as determined by your registration information), you will not be allowed to play NYC Sportsbook for real money. However, you may still Play for Fun. In this mode you must deposit virtual money into your Play for Fun account and buy V-Chips but no real money exchanges hands.

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